Privacy Policy
Last updated: 5 July 2026
This Privacy Policy explains how Opulent Horizons ("we", "us", "our") collects, uses, and protects your personal information when you visit opulenthorizons.com and when you contact us or request a travel quote.
1. Who we are
Opulent Horizons is a luxury travel service with concierge desks in the United Arab Emirates, the United Kingdom, and the United States. For any privacy question, contact us at hello@opulenthorizons.com.
[To complete: your registered legal/trading name, company number, and registered address.]
2. Information we collect
- Details you provide through our quote form: your name, email address, phone number (optional), destination(s) of interest, approximate travel dates, number of travellers, and anything you include in your message.
- Limited technical data: our hosting and security provider may process basic technical information (such as your IP address) to serve the website securely.
You do not need to create an account, and we do not use analytics or advertising trackers.
3. Cookies
This website does not use tracking, analytics, or advertising cookies. Only strictly necessary cookies that our hosting/security provider (Cloudflare) may set for the site to operate securely are used. Because we use no non-essential cookies, no cookie consent banner is required. If we introduce non-essential cookies in future, we will update this policy and provide the appropriate consent controls.
4. How we use your information
We use the information you provide to:
- respond to your enquiry and prepare and discuss tailored travel quotes and itineraries;
- communicate with you about your request; and
- keep records of our correspondence with you.
Where UK/EU data protection law applies, our legal bases are: taking steps at your request before entering into a contract, our legitimate interest in responding to enquiries, and/or your consent.
5. Who we share it with
We use trusted service providers who process data on our behalf:
- Cloudflare: website hosting, content delivery, and security.
- Resend: delivers your form submission to us by email.
- Fastmail: our email provider, where we receive and store your message.
We do not sell your personal data. We may share information with travel suppliers only as necessary to arrange a booking you have requested, and with authorities where required by law.
6. International transfers
We operate across the UAE, the UK, and the US, and some of our providers are based in the United States. Where personal data is transferred internationally, we rely on appropriate safeguards to protect it.
7. How long we keep it
We retain enquiry information only for as long as needed to handle your request and for a reasonable period afterwards for our records, after which it is deleted. [To complete: your chosen retention period, e.g. 24 months.]
8. Your rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the processing of your personal data, to object to processing, and to data portability. To exercise any of these, email hello@opulenthorizons.com. UK residents may also complain to the Information Commissioner's Office (ico.org.uk).
9. Security
We use reputable providers and take reasonable measures to protect your information. However, no method of transmission or storage is completely secure.
10. Children
Our services are intended for adults, and we do not knowingly collect personal data from children.
11. Changes to this policy
We may update this policy from time to time. The "last updated" date above shows when it was most recently revised.
12. Contact us
Questions about this policy or your data? Email hello@opulenthorizons.com.